Your privacy is our priority. This document clearly explains how free365 collects, stores, uses, and protects your personal information — so you always know exactly what happens with your data.
Summary of Contents
Free365 collects your personal information in several ways depending on how you interact with our platform. All data collection is carried out transparently and solely for legitimate purposes that are clearly stated in this policy.
Information you provide directly when registering for or using the free365 platform includes:
In addition to information you provide directly, free365 also automatically collects certain information when you use the platform, including:
We Do Not Collect: free365 never collects credit card details or bank account numbers directly. All financial transactions are processed through secure third-party payment gateways such as Touch 'n Go, GrabPay, DuitNow, and FPX — your sensitive financial information is handled by those payment providers, not free365.
Types of Data Collected at free365:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Registration & KYC |
| Contact | Phone number, email | Registration |
| Finance | Wallet/bank account holder name | First withdrawal |
| Technical | IP, browser, device | Automatic |
| Activities | Betting history, transactions | Automatic |
Free365 uses the personal information collected solely for legitimate, necessary and relevant purposes in connection with providing our platform services to you. We do not use your data beyond what is required for the following purposes:
Marketing Communications: free365 will only send you marketing communications — such as promotional notices and special offers — if you have given your consent to receive them. You may withdraw this consent at any time through your account settings or by contacting free365 support at support@free365.biz.
Free365 does not sell, rent or trade our members' personal information to any third party for marketing or commercial purposes. This is a non-negotiable principle in how we handle your data.
However, within the context of platform operations, there are limited situations in which free365 needs to share certain information with trusted parties:
Our Commitment: In all of the data-sharing cases described above, free365 shares only the minimum information that is strictly necessary. All third parties that receive free365 member data are required to uphold data protection standards equivalent to our own privacy policy.
Free365 invests seriously in technical security infrastructure to protect your personal data from unauthorised access, leaks, alteration, or destruction. We employ multiple layers of protection designed in accordance with the latest cybersecurity industry standards.
The technical security measures we have implemented at free365 include:
All data transmitted between your browser and free365 servers is protected by 256-bit SSL encryption — the same standard used by Maybank and CIMB Bank Malaysia.
2FA is available for all free365 accounts. We strongly encourage all members to enable this feature for added protection against unauthorised access.
Personal data stored in the free365 database is encrypted at rest using AES-256 encryption — the data cannot be read even by internal staff without the appropriate authorisation.
Access to member data by free365 staff is restricted to individuals who require it to perform their duties — the principle of least privilege is strictly enforced.
Free365's automated monitoring system operates around the clock to detect suspicious activity, unauthorised access attempts, and security anomalies in real time.
Free365 undergoes regular security audits by accredited independent bodies to ensure our data protection standards consistently meet or exceed industry requirements.
Shared Responsibility: While free365 implements comprehensive technical safeguards, the security of your account also depends on your own actions. Please choose a strong password, never share your login credentials with anyone, and enable 2FA. Contact our support team immediately if you suspect your account has been compromised.
The free365 platform uses cookies and similar tracking technologies to deliver a smooth, secure, and personalised user experience. Cookies are small text files stored in your web browser when you visit the free365 platform.
The types of cookies used by free365 are as follows:
You can manage cookie settings in your web browser. Most modern browsers allow you to view, delete, or block cookies. Do keep in mind that disabling certain cookies may affect specific functions of the free365 platform, including the login process and the saving of your game preferences.
No Third-Party Advertising: free365 does not use third-party advertising cookies or ad networks to track your activity across other websites. The tracking technologies we use are limited solely to the operations of the free365 platform itself.
As a free365 member, you have several rights regarding the personal data we hold about you. free365 respects and facilitates the exercise of these rights at no charge and within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer required for the purpose for which it was originally collected.
You may object to the processing of your personal data for direct marketing purposes at any time, and such objection will take effect immediately.
You may request your personal data in a machine-readable format (such as CSV) for transfer to another service provider, should you choose to do so.
In certain situations, you may request that we restrict the processing of your data — for example, while a dispute about data accuracy is ongoing or while awaiting a response to your objection.
To exercise any of the rights above, please contact the free365 privacy team by email at support@free365.biz by clearly stating your request. We will verify your identity before processing any data-related request to ensure the security of your account.
Certain Limitations: Some requests for data deletion or restriction may not be fully fulfilled if free365 has a legal obligation to retain certain records — for example, financial transaction records required for compliance with Malaysia's anti-money laundering laws. We will inform you if any such restriction applies to your request.
The free365 platform is intended solely for individuals aged 18 and above. We take child protection very seriously and do not knowingly collect, store or process any personal information from individuals under the age of 18.
Measures implemented by free365 to prevent access by underage individuals include:
If free365 discovers or suspects that personal information belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who are concerned that their child may have registered at free365 are encouraged to contact us at support@free365.biz as soon as possible.
Parental Controls: free365 encourages parents and guardians to use parental control software on devices shared with minors to prevent access to online entertainment websites. Contact our support team for further guidance if needed.
Free365 retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required under applicable Malaysian law. We do not retain data beyond the period required.
The data retention guidelines at free365 are as follows:
When data is no longer needed and there is no legal obligation to retain it, free365 will securely delete or anonymise that data using methods that ensure it cannot be recovered.
Early Deletion Request: If you would like us to delete your data before the standard retention period expires, you may submit a written request to support@free365.biz. We will assess the request against applicable legal obligations and inform you of our decision within 14 days.
Free365 reserves the right to update or amend this Privacy Policy from time to time in response to changes in our operational practices, Malaysian legal requirements, or evolving data security industry standards.
When we make significant changes to this Privacy Policy, we will:
Your continued use of the free365 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to discuss your options, including account closure should you choose to proceed.
For any enquiries, concerns, or requests related to your data privacy at free365, please contact us via:
Privacy Policy & Terms of Service: This Privacy Policy should be read together with the free365 Terms & Conditions which outlines the overall terms of use for the platform. Together, these two documents form the complete agreement between you and free365 regarding data protection and use of services.
Six tangible ways that demonstrate free365's commitment to protecting the personal data of Malaysian members.
Every bit of data transmitted between your device and free365's servers is protected with 256-bit SSL — the same level of protection used by Maybank2u and CIMB Clicks online banking in Malaysia. No one can intercept or read your data in transit.
Free365 has never sold, rented, or traded members' personal data to any third party for marketing purposes — and never will. This is not merely a policy statement; it is a core value enforced through technical and organisational controls across every aspect of our operations.
Free365's data protection practices are periodically assessed by independent security audit bodies. This process ensures we remain compliant with the latest standards and helps us identify and address any potential vulnerabilities before they become real issues.
You have the right to access, correct, delete or transfer your personal data at any time. These requests are processed at no charge within the stipulated timeframe. free365 believes your data belongs to you — we are simply entrusted to manage it on your behalf.
All deposit transactions via Touch 'n Go, GrabPay, DuitNow, FPX and other methods are processed through high-security payment gateways. free365 does not directly store your credit card information or bank account numbers — this significantly reduces the risk of financial data breaches.
In the event of any data security breach that may affect you, free365 will notify you as soon as possible — well ahead of the timeframe required by law. We will not conceal security incidents from our members.
Have questions about how we protect your data, the privacy rights you hold, or how to reach the free365 privacy team? You'll find quick answers here.
View All FAQsRelated free365 Privacy Policy Documents
This Privacy Policy forms part of free365's comprehensive platform governance framework. For a complete understanding of your rights and responsibilities as a member, please also read the related documents below, which together constitute the full agreement between you and free365.
Your betting activity records and transaction history on free365 are also used internally to help identify patterns that may indicate a need for responsible gaming support. This use of data serves your interests directly — not for marketing purposes or to exploit your playing habits. Deposit limits, loss limits and playing breaks that you activate are securely stored and automatically enforced by the system to protect you.
Free365 doesn't just promise to protect your privacy — we prove it through 256-bit SSL encryption, a no data-sale policy, independent security audits, and full control we give you over your own personal data. Over 500,000 Malaysian members trust free365 not only as a premier entertainment platform, but as one that genuinely respects and safeguards their personal information.
Questions about the Privacy Policy? Email us at support@free365.biz or Live Chat 24/7